Customer service should not be a department. It should be the entire company.
Our mission is to see a healthier world by delivering our medical services to the people. The greatest fear of many parents is that they would lose their infants at any time. Thus, zap's focus is on infant healthcare. We offer a product to our customers to monitor the infant's heart rate, oxygen levels, sleeping position, etc. Doctors can monitor the baby and give appropriate treatment by immediately approaching the patient.